At Baseline Voice, we believe that the most enviable companies in the world are those that consistently deliver an exceptional experience to their customers and employees. Our mission is to find the root causes of what drives success and happiness at companies.
Our team at Baseline Voice has nearly three decades of combined experience marketing industries from oilfield services to heavy equipment to manufacturing. We have led website launches, intranet transformations, and Voice of Customer initiatives identifying over $200MM in opportunity.
In the last few years, Voice of Customer and Voice of Employee research have pointed toward “Experience” – specifically, that consistently delivering a exceptional experience can drive both superior financial results and higher employee retention. Baseline Voice was founded as a platform to partner with others and help them measure and ultimately deliver great experiences for their customers and employees.