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Customer Experience

August 28, 2018

Why Does Customer Experience Matter? Two Powerful Reasons

When you’re in the earliest stages of your customer experience (CX) journey, it can be hard to grasp the strategic value of CX. You may find yourself thinking: “Yes, I know customers are important. But do I really need a distinct program focused on customers?” It may seem simple to take a hands-on … [Read more...] about Why Does Customer Experience Matter? Two Powerful Reasons

Filed Under: Customer Experience, Featured, VOC

July 25, 2018

Like It Or Not, Your Customers Now Compare You With Amazon

Think only retailers are competing with Amazon? Think again. Amazon is changing how customers feel – and what experience they expect – in every industry. Are you keeping up? The evolution of customer expectations We all know the story. Amazon started as an online bookstore, competing only against … [Read more...] about Like It Or Not, Your Customers Now Compare You With Amazon

Filed Under: Customer Experience, Featured

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